Author Archives: Ben

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Alisa Bonsignore headshot

Episode 004: Alisa Bonsignore–Introverted Entrepreneur

Category:Introverted Leadership,introverts,Podcast,STC,Summit

Episode 004: Alisa Bonsignore–Introverted Entrepreneur Show Notes

Alisa Bonsignore headshotIntroduction

Alisa Bonsignore is the principal of Clarifying Complex Ideas, a strategic communications consultancy in the Bay Area with clients around the world. We discuss how and why she transitioned from a corporate job to becoming a solo entrepreneur and the challenges she faces as an introvert in that role. We also chat about overcoming reticence in meetings.

  • Twitter: @ClearWriter
  • Email: hello@clarifyingcomplexideas.com

Key concepts

  • Solo entrepreneurship
  • International clients
  • Entry points
  • Turning layoffs into opportunities
  • Soul-sucking meetings
  • Cultivating reliable clients
  • The importance of management encouragement
  • Subtext

Quotable

Once I come in the door they realize that I have these skills and I can make things very accessible for the reader…people go, “Oh, but I could use that for this project or that project.”

And for me, meetings are particularly draining, because as an introvert, being in meetings is just–it just sucks my soul, especially if it’s not a productive meeting.

I tended to be extremely quiet in meetings for many years… almost to the point of invisibility, but that didn’t mean that I didn’t have ideas.

You’ve got the dominant personalities and they’re sort of fighting it out in a way in the meeting itself. But sometimes, it’s not until later on where you get away from the noise, where it starts to make sense, what people actually meant, like… the subtext of what they’re actually asking for.

Resources or Products Mentioned in this Episode

Links

Transcript

Ben: Joining us today is Alisa Bonsignore. Alisa runs Clarifying Complex Ideas, a strategic communications consultancy in the Bay Area. Her professional mission is to create clarity and build engagement, giving people the information they need when they need it. Alisa helps companies communicate complicated topics, including policy development and sustainability communications surrounding the UN sustainable development goals (SDG), medical devices and pharmaceuticals/genomics, network security, and healthcare information technology. You can contact Alisa at hello@clarifyingcomplexideas.com or on Twitter @clearwriter

Ben: Alisa and I have been friends for several years and first met each other at a Society for Technical Communication Summit Conference in Sacramento, and I believe that was around 2012 or so. Alisa helps administer the Introverted Leadership Slack community and provided her insights for the “Introvert in the Workplace–Becoming an Influencer and Leader,” published in Intercom magazine, May-June 2018. Alisa also contributed an article, Introverted Entrepreneurship–Embracing Your Introvert Skills,” in February of 2017. if you’re attending a conference, so you can often find Alisa and me at events hanging out on the periphery and chatting. We are introverts after all!

Ben: Alisa, many introverts face challenges in their workplace. However, you’re a solo entrepreneur, so your experience maybe a bit different than that of others. What is your workplace like?

Alisa: I work from a home office, which is actually ideal for me. I know a lot of people don’t enjoy the home office environment because they feel like there are too many distractions. There’s the television, there’re other things to do, there’s the kitchen. I know a lot of people have trouble with the kitchen [laughing], but for me it’s actually ideal, because I feel like I get a lot more done because I don’t have the interruptions; I don’t have the people popping into the office needing to chat with me or requesting meetings. Most of my clients are based in Europe–well a lot of them anyway. And with the nine hour time difference that means by my 9:00 AM, most of them are gone for the day, so I do a lot of early conference calls. I get my meetings out of the way and then I have the entire day to be flexible and work at my own pace without interruption, and it’s just perfect for me.

Ben: What kind of work do you do?

Alisa: I’m primarily a writer and an editor. I provide communications consulting to companies, usually large companies (but some startups) around their communications plans, and that can range from anything from their marketing communications to more of their technical communications to a broader content strategy to policies and procedures. There’s a lot of things that that sort of fall into that. Once I come in the door they realize that I have these skills and I can make things very accessible for the reader, and then I’m sort of shuffled around from group to group where people go, “Oh, but I could use that for this project or that project.” But, a lot of what I come in the door for tends to be somewhere between technical communication and marketing. It’s more of your white papers and things like that where you need to explain really difficult technical or clinical concepts to ordinary people in plain language. And that’s usually my entry point. But, then I do a lot of things from there.

Ben: That’s interesting. So how long have you been doing the solo entrepreneur thing and what did you do previous to that?

Alisa: So I was doing it part time, sort of, the nighttime freelance writer for several years. But this full-time version of it started about 12 years ago. right after my son was born. I had been working in-house at that time, at a medical device company. It was right here in town. The commute was great. I loved my boss. I loved my team. Everything was wonderful, and I came back from maternity leave, and three days later they announced that they were shutting the entire office down and moving to Boulder, Colorado. So that pretty much put things into perspective and I said, “Okay. Maybe maybe it’s time to do the freelance thing that I’ve been talking about before.” So, that’s what kicked me out the door. And it does help when you’re starting out that you have 400 people in your building who have now scattered to the wind, because those 400 people carry your name with them to wherever they go. So, that was a really good starting point, actually. It was a bit of a kick in the butt, but it was a–It ended up being very helpful.

Ben: So what happened was you had thought about launching this and then you were…

Alisa: Well, so we had talked for years about if and when we ever had kids, that that would be a really good time to go freelance because of the flexibility and the options there, and I wouldn’t be tied down to an office where it was more difficult, right? So we talked about it, but I was in a really good situation at the time so I had no intention of quitting and moving on, because it was really working well for me, because it was a, as I said, a good group and a good manager, and I was really enjoying the situation that I was in until it wasn’t there anymore.

Ben: It’s always interesting what provides the impetus for change and, at least in my experience from many times, it doesn’t mean that we’re necessarily ready, even though we were certainly thinking about moving in that direction. So, in terms of your previous workplace, right now you’re working from home by yourself, you have a good deal of control (or at least the illusion of control) when you have conversations scheduled and things like that. What was it like for you when you were in a corporate workplace?

Alisa: So I think my corporate experience was a lot like what most communicators find in a corporate experience, which is that, as a communicator, you have several different clients internally. You’re not just typically writing for one product manager, or one engineer, or one whatever. You’ve got a lot of people who are pulling you in a lot of different directions, which means that you have a lot of meetings, and a lot of busy time that you might not necessarily be accomplishing, but you’re sucked into a lot of the time. [laughing] And for me, that’s particularly draining, because as an introvert, being in meetings is just–it just sucks my soul, especially if it’s not a productive meeting. I mean, the meetings that I have now with my clients, especially since most of them are Swedish and German, we get on the phone, we talk about what needs to be talked about. We get on, we get off, we move on with our day. It’s not the lingering, 12 people on a conference call. “Hi, who’s this?” “Who dialed in?” “Oh, well it’s Bob here.” You’re not drifting out into that sort of thing.

Alisa: It’s a much more pointed meeting and a much more relevant meeting than what I used to have, and as is the nature of any cubicle farm, when you’re in house, people just pop by, and they’ve got things they want to talk about, and they may be work related and they may not be work related, but they suck your day. [laughing] I found that I wasn’t really getting as much accomplished as I wanted to at the time, because it was–there was so much brain power going into the meetings and the time going into the meetings, and it wasn’t really giving me the time to just sort of have uninterrupted time to do what I was really supposed to be doing.

Ben: So, it sounds like there’s a bit of a cultural difference with your current meetings over the typical in-house meeting as well.

Alisa: Well, and I think too, maybe it’s–just a part of it’s cultural– with the type of culture in Sweden, Germany, but part of it too, I think, is it’s a lot easier when it’s a one-on-one call. You’re either both there or you’re both not, and when you’re there you’re not sitting around waiting for somebody else to dial in, and it’s not that waste of time with all the useless chitter-chatter for 15 minutes. It’s, we’re both on, okay, here’s what we have to cover. Boom, boom, boom. Now we’re done. Great. Have a great day.

Ben: In terms of your current entrepreneurial position, what do you find challenging as an introvert? I know based on what we’ve talked about here and talked about previously, you are able to at least somewhat structure your day. What do you find to be a challenge as an introvert?

Alisa: So I think that onboarding new clients is always a challenge, because you always have to be selling. You always have to be networking, right? So this is why I’ve done a really good job over the years of cultivating reliable clients that I know that I can go back to again and again, because I don’t want to have to do that relationship building. That’s draining to me, because it’s selling. It’s about selling myself. It’s about proving that I can do what they need to have done. That’s exhausting. It’s like job interviewing every time you do it and certainly I prefer not to do that. [laughing] So over the years I’ve done a really good job of really cultivating good people, and even within a company filtering down the people that I want to work with in that company, even if it’s a good company overall to work with, that doesn’t mean that everybody is good to work with within the company.

Alisa: I’ve definitely worked on tha t so that I’m doing less selling, which is helpful to me psychologically, but also it helps because I’m not having to do all of the administrative chasing. So I’m not having to worry about setting up the vendor as a vendor and all these different companies and I’m not worrying about as much how to–who do I contact if I don’t get paid, I already have my contacts, I already know who to reach and it makes it a lot simpler to work with at that time.

Ben: So do you pretty much do all of the, all of your business responsibilities yourself?

Alisa: Yeah, it’s all me.

Ben: So no virtual assistant or anything like that at all?

Alisa: No, no, just all me.

Ben: Alisa, you had talked about meetings and how meetings can be challenging when they’re in a corporate environment, because when you’ve got everybody catching up with everybody to see however you want is doing, but you also have the issue where you may be in a meeting with many, many people, but there’s only a small portion of it where you’re really active in the meeting. Now, for me that is multitasking time, which may or may not be a good thing. (Especially if somebody addresses something to you and you’ve been busy working on something else for half an hour.) So what else–was there anything else that you found challenging about being in a corporate meeting?

Alisa: Well,  yeah, I mean especially in a lot of my roles I’ve had to deal with people who are a lot more extroverted than I am, and that means that they talk a lot. When there are people in the room who are dominating the conversation, it’s not my style to dominate the conversation. I mean, I’ll speak up when I have something that I really need to say, but I’m also not the kind of person who will typically talk over somebody else to make that happen. So if you’re in a room with sales, if you’re in a room with that manager who’s really just like loud and dominating and aggressive or whatever, it’s very hard for me to butt in and be like, “But wait, I have a thought here.” It’s not really–it’s not really my style.

Alisa: So, I tended to be extremely quiet in meetings for many years to the point where–almost to the point of invisibility, but that didn’t mean that I didn’t have ideas. I would be much more inclined after I’d had some time, we’d all met and after we leave the room, sort of like when somebody insults you, you get the great comeback later. After a meeting I walk away and 12 steps out the door, I’m like, I get it now. I know exactly what we need to do because I’ve had a few seconds to process what everybody has been saying and where everybody’s coming from, and come up with a solution that works for everybody, which might not come to me on the fly in the meeting itself.

Ben: Was this anything that your management ever mentioned to you at all? I had a conversation, which is on another episode of this podcast,  with a friend whose manager actually described her-to her face-in a meeting as being a slow thinker.

Alisa: [laughing] No, nobody ever thought that I was a slow thinker to my knowledge. Nobody ever said it to me anyway, but I definitely think that there was the perception–well, I feel like there’s the perception that writers in general are quieter people. I mean we’re not expected to be keeping pace with sales in terms of our conversation and our–our loudness in our domination, right? We are–we are generally,–most writers that you work with are generally more reticent than others. So I don’t think it was completely unexpected, but in my last in-house job, my boss was like, “No, you know what you’re talking about. Get in there and just barge right in and do it!” She was much more encouraging of that–not that anybody else had been discouraging–but she was much more, “Why are you not saying something?”

Alisa: “Well, because, I’m not–I’m not going to interrupt the vice president of something or other who thinks he’s got this grand plan.” And she’s like, “No. Somebody has to interrupt him. This is nothing. This isn’t smart. What do you say? You really got to get in there and do it! Tell them what you think, and do–do what needs to be done!” And so there was much more push there from her, so she was really good for encouraging me that way as opposed to the-the negative encouragement of others. No, she was–she definitely gave me some positive reinforcement.

Ben: It’s interesting because I tend to be reticent, and not that you would believe that now either! [laughing] I tend to be reticent in meetings or at least I have in the past, but for me to feel like I’m going to interrupt this vice president, even though I know this person is wrong in what they’re doing, feels a little bit about, “Oh, look, the emperor has new clothes!” And I don’t want to be that person who points that thing out. But obviously, I’m thinking it, whether I’m–whether I’m saying it out loud or not. [Alisa laughing] So I definitely empathize with what you’re talking about in terms of being hesitant to interrupt. And even now, even as “glib”  as I can be for an introvert in meetings, there’re so many times it’s like, “Oh, I should have said something about that.” “I need to talk to this person afterwards, because they didn’t come across the way they thought they did,” or, “that really might not work the way you think it’s going to,” and for whatever reason, and I’m definitely not always right, but for whatever reason, those flaws usually jump out when I hear them or especially if I read them.

Ben: So, meeting behavior can definitely be a bit of a challenge?

Alisa: Yes. Yeah, for me, a lot of what goes on in conversation–there’s–you’ve got the dominant personalities and they’re sort of fighting it out in a way in the meeting itself. But sometimes, it’s not until later on where you get away from the noise, where it starts to make sense, what people actually meant, like what was the subtext of what they’re actually asking for. They may be barking about needing X, but really, the reason why they’re barking about that, is because they’re under pressure about Y, and–“Oh, if we can address that, then X becomes less relevant. We don’t have to fight about X.” Right?

Ben: Looking forward to the second part of our conversation.

Extras

Alisa has a Twitter bot that is sometimes hysterical. https://twitter.com/alisa_ebooks

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microphone

Introverted Leadership and Cyber Security Speaking Schedule Fall 2018

Category:Information Security,Introverted Leadership,Leadership,Lessons Learned,Schedule

Speaking Schedule

I’m very excited about my fall 2018 speaking schedule. I’ll be a first-time attendee and speaker at two conferences, one of which I’m keynoting. (This will be my first time speaking in the United Kingdom!)

I hope to see you there!

Don’t forget to listen to the Hope for the Introvert podcast!

 

Date Event Topic Format More information
28 August North Texas Lone Star Chapter STC Lessons Learned on an Introvert’s Journey to Leadership Webinar Recording to come
25 September Technical Communication UK Temperament-based Strategies for Excelling in the Workplace Workshop De Vere Staverton Estate, Daventry, England
26 September Technical Communication UK Lessons Learned on an Introvert’s Journey to Leadership Keynote De Vere Staverton Estate, Daventry, England
26 September Technical Communication UK Digital Self Defense – Tips, Tools, and Best Practices to Stay Safe Online Presentation De Vere Staverton Estate, Daventry, England
4 October The NYSERNet Conference 2018 Creating a Culture of Digital Self Defense Presentation Marriott Syracuse Downtown
24 October Society for Technical Communication The Introvert in the Workplace: Becoming an Influencer and Leader Webinar Free members-only webinar
26 October STC-Philadelphia Metro Chapter Introverted Leadership: Harnessing your Innate Strengths Webinar STC-PMC webinar
14 November STC Instructional Design and Learning SIG Saying, “Yes, and…?” to Leadership Opportunities Webinar Registration available to all

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Joanna Grama headshot

Episode 003: Joanna Grama–Leader and Influencer

Category:EDUCAUSE,Higher Education,Information Security,Introverted Leadership,Leadership,Podcast

Episode 003: Joanna Grama–Leader and Influencer Notes

Introduction

Joanna Grama headshotJoanna Grama is a senior consultant for Vantage Technology Consulting Group where she specializes in advising clients on information security, privacy, and risk management issues. In our second discussion on the podcast, Joanna and I discuss how meetings can be challenging for introverts, and how she’s become a leader and influencer.

Key concepts

  • Meetings
  • The slow thinker
  • Processing internally
  • Win-win scenarios
  • Connecting and investing
  • The five Cs
  • Don’t be a jerk!

Quotable

I’m just doing my job. I’m just trying to get through the day, and–and you know–leave as little drama as possible in my wake. But maybe that’s being a quiet leader.

We all have moments in the office or in our professional lives where we’re really not proud of our behavior, whether it’s the language we used, the tone we used, our facial expressions and our body language. I mean, we all have those moments, but it’s just, it’s really important to try not to be a jerk. That goes a long way towards getting along with people.

You have to challenge yourself everyday, and it sounds trite to say that, but if I didn’t have mentors pushing me and saying you’re great and you can be even better, and forcing me to do uncomfortable things, I wouldn’t be where I am today!

Resources or Products Mentioned in this Episode

Links

Transcript

Ben: Joining us again is Joanna Grama. Today we’re going to finish up our conversation that we started in our last podcast about her experience as an introverted leader and the thoughts that she has to share with us.

Ben: So, one of the things that you and I had talked about in previous conversations is meetings. And I had–I’ve mentioned this in another podcast, but I had an individual in one of my workshops who talked about his meeting performance and, much like you said, somebody told you that you needed to overcome this anxiety about public speaking and do well at it. He had a situation where his manager said he needed to perform better in meetings, and I know what he did to solve it. He talked to his manager and arranged to meet with that manager ahead of time, so he’d have a preview of what was on the agenda and that helped him.

Ben: What has your experience been like with meetings as an introvert and what have you found has been helpful or maybe not helpful?

Joanna: Yeah. Meetings can be a really tough scenario for introverts even when you are 100 percent engaged in the meeting. So I–similar to the other person that you talked to–I had a supervisor once who commented in front of a group of my peers that I was a slow thinker in meetings. And it really sort of–and this sounds strange–but it really hurt my feelings. Not because it was true or it wasn’t true, because it is true, but because of the negative connotation that I associated with the comment. I am a slow thinker. I do like to think about issues and ru(minate) them over in my mind before deciding on a course of action or making plans or something. That’s just being thoughtful, and being that type of thoughtful cautious decider is something that is so ingrained in who I am as an attorney, as an information security professional, as a parent, as a person.

Joanna: But, on the other hand, there are times when, as a knowledge worker, you really do have to be able to react and provide feedback on the spot, but you don’t have to do it all the time. So with the supervisor that called me a slow thinker, we eventually came to an agreement that, for those items that we could put off for a day or two, I could come back to the table with comments after having time to think. And then for the items that had to be discussed and where feedback had to be provided right away, we agreed that I would provide those immediate comments and I would just get comfortable with it, but that we both understood that my best thinking always comes after reflection time, and so I could always provide additional feedback the next day, relatively contemporaneous with the urgency of the conversation if needed. And that seemed to be how we dealt with the situation in a way that worked for my supervisor and me, that worked for my peers, that worked for decision-making within the organization. I am really trying to come to terms with being a slow thinker, although I have amended that label to thoughtful and comprehensive thinker in my head.

Ben: I would say that is a little less negative way to address that. Slow thinker, I don’t think there’s a way to spin that positively.

Joanna: No. There’s just not.

Ben: Considered thinker, reflective thinker, well considered–all of that makes sense. And that’s all very positive, which could be spun in a negative way, I’m sure. But slow thinker? No, I don’t think there’s any way to take that positively, And it’s funny because I’ve used this conversation that we’ve had about this in workshops and other things to talk to people about–as an introvert, you may be accused of this, because we are thinking through things before we speak. We process internally. What’s interesting–and I think there have been a number of studies around this–in meetings, what typically happens if you have a mix of introverts and extroverts, is the extroverts will speak first because they will process externally and they will come up with an idea, and because they–it may have been the first idea or they’re very confident about the idea–people will say, “Oh yeah. We’ll do that.”

Ben: However, there doesn’t appear to be any correlation between who speaks first with an idea and positive results from it. So I definitely empathize with you on the slow thinker part in meetings, and I’ve come to the point where I can speak pretty quickly in response to things, but I will also tell whoever’s running the meeting if I’ve got–if it’s a really important subject–I want time to go away and dwell on that, so I can come back with a really superior solution that I can feel good about and that I’m convinced will work. There are too many thoughts that occur to me after the meeting about “Well, that would have been a real show stopper,” or “Have we considered adding this part?” and that could make something so much stronger, or a word I hate to use, robust.

Ben: Let’s change gears a little bit. Recently I did an article for Intercom magazine and it was about becoming an influencer and a leader in the workplace. How do you feel it works for you in the workplace? In terms of when you can be an influencer, when you can be a leader, what works best for you? Do you consider yourself to be an influencer or leader in the workplace? As somebody external, I certainly consider you to be one.

Joanna:  Well, thank you. I’m always sort of surprised when someone says you’re a leader or an influencer. Not because I don’t think I can’t be a leader or an influencer, but sometimes I just think, how can I be a leader or an influencer? I’m just doing my job. I’m just trying to get through the day, and leave as little drama as possible in my wake. But, maybe that’s being a quiet leader. I don’t know. I love the process of building consensus and sort of negotiating, maybe not a win-win scenario, but a, you know, least destructive scenario or a scenario most of us can live with. I’m making sure I hit–I’m going to call it win-win–making sure I hit that win-win scenario’s important, which you probably have to find hilarious given both my training as an attorney and the merciless way I treated you during our last game of Exploding Kittens.

Joanna: I just really think that getting to a place where you and whomever you’re working with can move forward as a team is so important, and that goes back to making a connection and having an investment in your colleagues, having an investment in your organization, and that sort of thing. Some of it is, “Don’t be a jerk!” We all have moments in the office or in our professional lives where we’re really not proud of our behavior, whether it’s the language we used, the tone we used, our facial expressions, and our body language. I mean, we all have those moments, but it’s just, it’s really important to try not to be a jerk. That goes a long way towards getting along with people.

Ben: So, I can see we have our subtitle for this episode. It’s going to be, Don’t be a Jerk.

Joanna: Don’t be a jerk, yeah.

Ben: We’ll play with that a bit. I’m sure.

Ben: So, in terms of you being a leader and an influencer, some of the ways that I’ve seen that: one, I’ve had an opportunity to observe you over the last couple of years when I’ve been at conferences, and I’ve been part of these EDUCAUSE working groups where you’ve been kind of the program manager for them. What’s been interesting for me, I thought that was really helpful, as I think I’ve seen times where you’ve really kind of gone beyond what I would say is the call to duty. One example of that is a couple of years ago when I was working on putting together survey results about what are the best characteristics or preparation for somebody who’s going to be a security awareness practitioner, somebody who’s going to explain very technical security things to a “normal” audience. So I was struggling to get this research bulletin prepared, and I was about ready to give up on it, and I told you I was going to give up on it, and you didn’t let me do it. You pretty much shepherded me through it, you know, provided feedback. We went back and forth about, “Ah! I caught a typo,” which you were not thrilled with, but in general you helped me actually get that thing done. and I was quite happy with the result. But that being able to reach out and collaborate and help someone get the work done and complete it was really important. So, I’ve seen you as a leader and an influencer in that context as well.

Joanna: Oh, well, I’m really glad that you see me as a leader in that context and not as a nag! I think in that situation in particular, now that I’m looking back at it with hindsight, right? I have the opportunity to be eloquent. That paper was really important. We talk about how important information security training and awareness is to higher education institutions, to our organizations, but there’s not a lot of, or there wasn’t at that time, a lot of thought leadership on why it is important or what skills do the people who are actually doing that training, what do they need to have in order to be successful? Because, if those leaders aren’t successful, then information security awareness and training isn’t successful, which means data is at risk at our institutions, which can lead to all sorts of bad downstream things. So really, I was professionally motivated by the fact that I wanted this literature out there and you had the expertise and the data, so you needed to be the one to get it out there.

Joanna: And then, you know, personally, I knew you! I wanted you to have the success. It’s important to me to help my friends. I don’t know that I would call it going beyond the call of duty, as much as I would say it was getting to that win-win scenario where you got something out of it, I got something out of it. I really thought that the process was fun, once we sort of decided that we were going to regroup and work on it together–and those things are so important! It would have been too easy, Ben, to walk away from that, and I’m so glad we didn’t.

Ben: No, I agree. I think it was important. I’m actually fairly proud of the work and excited that it was published,…

Joanna: You should be!

Ben: and I hope it has provided a foundation for people when they’re looking at what are the qualifications someone needs or, just as importantly, what qualifications do they NOT need to be an information security or cyber security awareness practitioner.

Ben: What recommendations would you have for introverts who want to become influencers or leaders? What thoughts do you have for them?

Joanna: Sure. So I read a long time ago this article that talked about–I think it was called the four Cs or maybe the five Cs, but essentially it is, some big ideas for how to live your life. And so I like to follow the five Cs, which are Curiosity, Compassion, Courage, Conviction, and Conversation. I think that as an introverted leader or an introverted influencer,–just an introvert or a person trying not to be a jerk–those are some really good–those are some good ideas to have. You can’t be a doormat, but you can be compassionate and courageous. And I think that’s important for me. I sometimes add a sixth C, which is Calm, to remind myself when I need to take a break or to recharge and get reinvigorated about things. I have to remember not to let the external environment or the external context, impact my internal context.

Joanna: So that’s why I add Calm. And part of it is being true to yourself. I really struggled with who I was as a person and potentially a leader or a worker in an organization, or just anything, until I acknowledged some fundamental truths about myself. I need to recharge. I am a–what did you call it?–A conscientious thinker. I am shy and reserved almost to the point that people who don’t know me or are meeting me for the first time, might think I’m standoffish, and I have to do things to make sure that that’s not the impression that I leave people with. And just, those are important.

Ben: Do you have any other thoughts you’d like to share?

Joanna: You know what? You have to challenge yourself everyday, and it sounds trite to say that, but if I didn’t have mentors pushing me and saying you’re great and you can be even better, and forcing me to do uncomfortable things, I wouldn’t be where I am today! And I’m so thankful and grateful and happy with where I am today. A little bit of honoring yourself, and a little bit of stepping outside of your comfort zone is important.

Ben: That’s great. Well, I think we’ll wrap up now. Thank you so much for sharing your thoughts today. It’s been a fun conversation!

Joanna: A pleasure!

Ben: And we look forward to maybe having you join us again on another podcast. Assuming we can find a whole new set of things to talk about, which I’m sure we can.

Joanna: I’m sure we can!

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